Frequently Asked Questions

ABOUT ALWAN

Alwan was born out of a project that came to fruition in 2021, find our little story HERE.

Eco-responsible and in harmony with our product imagination, these are the two selection criteria for our partners.

We work exclusively with a family basketry workshop located in the green countryside of Tunis to design all of our natural rattan products.

For the bedding, we called on a French producer of baby mattresses labeled OEKO-TEX for a tailor-made and quality mattress rendering.

We are at your entire disposal for any contact, you will find our contact details HERE.

Alwan has made the choice to produce exclusively untreated natural rattan products. This noble and aesthetic material has been the keystone of our projects.

We have prepared a short article for you on the history, nature and benefits of natural rattan. Find it HERE.

Above all, we make a strict selection of materials, the quality and size of the natural rattan stems are selected with care. Handwork by our expert craftsmen and the absence of added chemicals complete our quality approach. Each part is manufactured and checked individually.

Our partner artisan workshop has been transforming rattan from generation to generation for more than 50 years. Their credo of making everything by hand has persisted over time because natural rattan requires total care and control when weaving. Alwan shares the same commitment, quality handwork will always be better than mechanical assembly.

 

We strive to provide you with continuous quality control, however this does not prevent small differences between two products of the same range. The creation by hand makes that each piece is unique and that gives all its charm !

Water is all you will need for the maintenance of our products!

To clean, a cloth soaked in water is sufficient. Any other cleaning product is not recommended so as not to damage the surface of the rattan.

Has a bassinet been warped during a move? Wet it completely in your bathroom, reform it into the desired shape and let it dry completely. It will become brand new again, all beautiful.

Alwan offers you an innovative service: tailor-made rattan. Our small-scale artisanal production model allows us a broad tailor-made approach.

A product tempts you and you want to make it in natural rattan and according to precise dimensions? Contact us on our dedicated form, we will be happy to imagine any creation with you!

ABOUT OUR PRODUCTS

The health and safety of our children takes precedence over everything else. This is why Alwan’s products have been designed and certified to comply with current European standards.

Mechanical tests and chemical tests, we left nothing to chance!

Our baskets and their supports are strictly compliant with the NF EN 1130 standard.

Our cradle products and their supports strictly comply with standard NF EN 1130.

Our toy products strictly comply with NF EN 1130 standards.

Our different products meet different needs and therefore at different ages.

Our baskets and their supports are intended for babies from 0 to 6 months.

Our cradles and their supports are intended for children from 0 to 12 months.

Our toy products are intended for children from 1 to 4 years old.

Our other products are intended for everyone.

You will find the different corresponding age categories in the description of each product in the « Use » section.

Due to their composition, we recommend different indications on the use of our products:

  • Never place rattan products near a strong source of heat or a lighted fire such as fireplaces, electric or gas heaters, gas stoves, etc.
  • Do not carry baby indoors in his bassinet, cradle, changing basket, toy.
  • Never leave sleeping babies unattended in their bassinet or cradle. Our changing baskets are not designed for baby’s sleep.
  • When assembling our products, make sure that the screws are correctly fixed to avoid any risk of suffocation for the child. The tightening must be checked regularly.
  • Do not continue to use a product if it is partially damaged, twisted, severely untwisted, or if a component is missing.
  • Regarding mattresses, only use mattresses strictly adapted to the size of the product and never use more than one mattress at a time. We recommend the use of our mattresses with our products. When choosing the product, you can select the version most suitable for you.

About orders, payments, delivery and returns

We offer payments by credit card (CB, VISA, AMEX, MASTERCARD), by Paypal and by bank transfer.

We are working on setting up a multi-installment payment solution which will arrive soon !

Delivery is offered to you in mainland France and in Europe with no minimum purchase.

For orders overseas and elsewhere in the world, you can contact us to establish a cost and time estimate.

Our products being made in a traditional way, we adapt our production to demand. We follow this policy so as not to produce too large quantity which will depreciate the quality of the products.

For this reason, we are committed to delivering to you within one to two weeks maximum.

If we have the product in stock, we will confirm delivery to you within ONE week of order confirmation.

In the event of products displayed out of stock and available for pre-order, our delivery times may extend from 3 weeks to one month.

For sending packages, we work with the following partner delivery companies:

  • Chronopost Relais (La Poste service) (parcel less than 150 cm3) :

Free shipping and guarantee of your package within 72 hours in Metropolitan France only (excluding processing and preparation time of the order). Deliveries are possible from Monday to Saturday morning, except public holidays.

Your package, once shipped, will be taken care of by the Post Office and delivered to the La Poste relay point of your choice.

The possibility of collecting the package from the nearest post office is 15 days. After this period, the package will be returned to us by La Poste and the new costs for returning the package will be borne by the customer.

  • Chronopost (La Poste service) (parcel greater than 150 cm3) :

Free shipping and guarantee of your package within 48 hours in Metropolitan France only (excluding processing and preparation time of the order). Deliveries are possible from Monday to Saturday morning, except public holidays.

Our package, once shipped, will be picked up by the Post Office and delivered to the delivery address indicated.

If you are absent during delivery, if the dimensions of the package allow, the postman will leave the package in the letterbox. Otherwise, a calling card will be left to inform you of the possibility of collecting your package at the nearest post office for 15 days. After this period, the package will be returned to us by La Poste and the new costs for returning the package will be borne by the customer.

We only offer refunds for our products in the form of a credit or an exchange based on the invoiced price. A management fee of 5 euros will be deducted from the invoiced price.

Our general return and refund policy is detailed in our T & Cs.

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.